Shipping Policy

Overview

Every Furniture360 order is handled on a per-order basis — items are sourced, prepared, and arranged specifically for you. That means our shipping process involves more than pulling stock off a shelf, and we want you to understand exactly how it works before your order is on its way.

Our target is delivery within 7 days of order confirmation. We do not always control every variable in that process, but we commit to keeping you informed throughout — and we will always reach out ahead of time if anything changes.

Delivery Lead Times

Our target for most orders is delivery within 7 business days from the date your order is confirmed and payment has cleared. Here is what that window looks like:

Large Orders

Orders involving multiple large pieces, full room sets, or bulk quantities require more logistical coordination than a single item. For these the 7-day target may extend, depending on:

• Volume and combined weight requiring specialised transport
• Consolidating multiple pieces into a single delivery run
• Sourcing or preparation lead time on high-volume orders
• Access requirements at your delivery address

If your order is likely to fall outside the standard window, we will contact you after confirmation with a realistic revised estimate before anything moves.

Delays & Disruptions

The following are examples of circumstances that may delay your delivery. This list is indicative, not exhaustive — delays can arise from other causes not listed here.

Load shedding

Power interruptions can affect preparation, loading, and dispatch at our end, as well as our suppliers' and couriers' operations. Extended load shedding may cause unavoidable delays.

Severe weather

Heavy rain, flooding, or extreme weather events can make delivery unsafe or impossible in certain areas. The safety of our team and the condition of your furniture always take priority over meeting a timeline.

Strikes and industrial action

Labour strikes — at a supplier, courier company, or sector level — can disrupt supply chains or delivery networks. When this happens we will seek alternative arrangements and keep you updated throughout.

Supplier or logistics delays

Occasionally a supplier may face production delays or a courier may experience operational backlogs outside of our control. We monitor these actively and escalate where we can.

How We Communicate With You

Clear communication is part of the service. Here is what you can expect at each stage:

• Order confirmation — sent once your order is placed and payment received
• Dispatch notification — we let you know when your order has been handed to the delivery team
• Delay notification — if anything affects your delivery, we contact you before the original expected date
• Delivery coordination — we arrange a time that works for you before coming out

Most communication happens via WhatsApp and email. Please make sure the contact details on your order are correct and that you are reachable on them during business hours.

No Refunds Once Delivery or Production Is in Progress

Because all orders are sourced, prepared, or arranged specifically per customer, we cannot offer refunds or accept cancellations once an order has entered active fulfilment. This applies from the point at which any of the following have occurred:

• Production or preparation of your order has commenced
• Your order has been dispatched or is out for delivery
• A supplier has been instructed to fulfil your order

This does not affect your rights under the Consumer Protection Act where goods arrive defective or are delivered incorrectly. Please refer to our Refund & Returns Policy for those situations.

Delivery Areas

We deliver across South Africa. Delivery fees and lead times vary based on your location and the size of your order. All costs are shown at checkout before you confirm your purchase.

• Gauteng and major urban centres — typically within the 7-day target
• Other provinces and outlying areas — may extend beyond 7 days; we will advise at time of order
• Remote and rural areas — contact us before ordering; additional lead time and charges may apply

If you are unsure whether we deliver to your area or want a cost estimate before placing your order, get in touch and we will confirm upfront.

Receiving Your Order

Please ensure someone is available at the delivery address to receive and sign for the order. If a delivery attempt is unsuccessful because no one is present, a re-delivery fee may apply.

Inspect all items carefully before signing the delivery documentation. If anything is damaged or is not what you ordered, note it clearly on the waybill before signing and contact us within 24 hours with photographs.

For large or heavy pieces, please ensure clear access — doorways, pathways, and lift or stair access where needed. Let us know of any access challenges before delivery day so we can plan accordingly.

Contact

For delivery queries, lead time estimates, or to check on an existing order, reach out directly. WhatsApp is the fastest channel for anything delivery-related.